(315) 424-7027 info@cnyinfusion.com

Frequently Asked Questions

Due to the complexity of certain home infusion therapies, many questions arise throughout the course of therapy.

Scroll down to see answers to a few of the most frequently asked questions. Please feel free at any time, to call 315-424-7027 or use our contact form to ask your questions. A nurse and a pharmacist are available 24 hours a day, 7 days a week.

You can also try searching our site by entering subjects in the search window below.

What types of insurance does CNY Infusion accept?

CNY Infusion Services accepts all insurances and works with all companies to get complete coverage under the patient’s current benefits. When we are not a participating provider or the patient does not have coverage, we always look for additional options/suggestions to present to the patient and their family to provide them with the services that they need.

Is home infusion safe?

Yes. Central New York Infusion Services works with each patient’s individual needs to ensure his or her needs are met in a safe and timely manner. Minimally, a Pharmacist, Registered Nurse, Delivery Technician, and a Clinical Supervisor are available 24 hours a day, seven days a week for emergencies, care coordination, new referrals, changes in therapy, and most importantly to safely address patient clinical needs and concerns. Central New York Infusion Services staff have specialty training in the area of infusion therapy and all senior nursing staff maintain certification through the Infusion Nurses Society.

How does the delivery service work?
CNY Infusion Services will make an initial delivery of all supplies/medication required for your specific IV treatment. After your IV therapy is initiated, a delivery of additional supplies/medication will be made to your home each week.
How will I know what supplies I need?

One of our dedicated pharmacy team members will call each week to determine what supplies/medication need to be delivered. They will also get a weekly update through their phone conversation to make sure optimal patient care is being provided.

Do I need to call and reorder my medication each week?

No. Our pharmacy staff will keep track of when you will need additional medication and will call to coordinate your delivery 1-2 days in advance.

How will the pharmacist know when I am going to be done with therapy?

The pharmacists here at CNY Infusion Services will communicate on a regular basis with your nursing agency and physician to determine the length of your prescribed therapy and will also communicate this through weekly phone communication with you.

What if I have questions about my therapy?

CNY Infusion Services is available 24 hours a day, 7 days a week to answer your questions.

Will my therapy interact with any of my other medications?

Our pharmacists screen your new IV therapy with all of your existing medications/allergies to make sure there will be no potential interactions. If there is any potential for drug interaction, your physician will be notified to make any necessary changes to provide you with the most appropriate and safe therapy.

How often should I expect home visits from my nurse?

The frequency of home nursing visits will depend on your specific therapy type. Our nurses are available 24 hours a day/ 7 days a week.

What do I do if I have a question/concern after business hours or on a weekend?

CNY Infusion Services provide 24 hour staffing by a Registered Nurse, Registered Pharmacist, Clinical Supervisor and a Delivery Technician seven days a week. If you have any questions or concerns related to your IV therapy after business hours or on a weekend and wish to speak to a nurse, simply call us at 315-424-7027 or 1-800-591-9232 any time, day or night. Our answering service will have a nurse contact you right away!

What activities can I participate in while on home IV therapy? What activities should I avoid?

Unless specifically ordered by your doctor, patients are generally able to participate in most of their usual activities of daily living while on IV therapy. Taking care not to disrupt or damage your IV catheter or dressing usually includes avoiding strenuous activity. Your doctor will provide you with any additional activity restrictions related to your specific diagnosis. Your visiting nurse can help clarify any questions you may have regarding activity orders.

What credentials do CNY Infusion Services nursing staff have?

CNY Infusion Services employs a nursing staff consisting of Registered Nurses. Additionally, many of our nurses have received National Certification in the specialty of Infusion Nursing and are members of the Infusion Nurses Society which provides our nurses with the most current and up-to-date trends, research, information and techniques pertaining to infusion therapy.

CNY Infusion Services logo
Joint Commision

Administrative Office

333 Butternut Drive
Suite 102
Dewitt, NY 13214

Office Hours

Mon - Fri — 8:30am - 5:00pm

Saturday - Sunday — Closed

24 hour, 7 days a week nursing and pharmacy support


Phone: (315) 424-7027

Toll Free: 1 (800) 591-9232

Email: info@cnyinfusion.com

Fax: (315) 424-7638